Terms & Conditions

The N$30 Barbershop is a haircut package service. We do not run chairs of our own. We give you access to a network of independent barbers across Namibia, and your package pays for your cuts with them.

Barbers in the network are independent. We arrange and pay for your cut, but we cannot guarantee that a specific barber will be available on a specific day, or that a barber is active in every town at all times.

Our packages and prices are:

• Standard Package: N$120 P/M (New Town), N$150 P/M (Old Town). 4X Haircuts P/M. 1X Haircut P/W. Mon - Sun.
• Regional Package: N$650 P/M. Unlimited Haircuts P/M. Cut hair in any town in region you are based. No Fixed Date. Personal Mobile Barber.
• All Access Premium: N$1600 P/M. Unlimited Haircuts P/M. Cut hair in any town and region in Namibia. No Fixed Date. Personal Mobile Barber.

The Standard Package is priced by area: the same package costs less in a new town than in an old town. The price you pay is the price quoted to you when you buy.

Prices may change. A change never affects a package you have already paid for.

You buy a package by messaging us, telling us which one you want and paying. We then send you a token number.

A token is not yet a package. You activate it on this site with your name and WhatsApp number, and activation is what turns it into vouchers. Your vouchers are then sent to the WhatsApp number you gave.

Give us a number you actually use. We deliver vouchers to the number on the activation, and we are not responsible for vouchers sent to a wrong number you entered.

Every package runs for one month and is delivered as four weekly vouchers. Each voucher is valid for seven days, and they start one after the other across the month.

• On the Standard Package, each weekly voucher is one haircut.
• On the Regional Package and All Access Premium, each weekly voucher is unlimited haircuts within that week.

Vouchers do not roll over. A voucher that is not used inside its seven days expires, and it does not move to the following week or extend your month. This is the main thing to understand about the service: the package is a month of weekly access, not a bank of four cuts you can spend whenever.

Each voucher carries a QR code. Your barber scans it, and that scan is the moment the voucher is spent. There is nothing to pay at the chair.

Vouchers are issued to you by name and are meant for your own use. We may decline a voucher that is being resold or passed around.

The short version: if you never used the service, you get your money back. Once you have had a haircut, the month is in use and is not refundable.

If you have not had a single haircut under a package you paid for, you are entitled to a full refund. This includes a token you bought but never activated.

You do not have to ask. If a month goes by and you never used your package at all, we will refund you. If you would rather ask, message us and we will sort it out.

Once you have had one haircut, the package is in use and is no longer refundable, whether or not you use the rest of your vouchers. A package is priced as a month of access as a whole, not per cut, so a partly used month is not refunded in part.

Expired vouchers on their own do not create a refund. If you had a cut in week one and let weeks two to four expire, the month still counts as used.

Refunds go back the way you paid, wherever that is possible. We aim to process a refund within seven working days of agreeing to it.

Packages are prepaid one month at a time. Nothing renews automatically and we never charge you again on our own, so stopping is simply a matter of not buying the next month.

Before your first haircut you can cancel the month you have paid for and take a full refund, under the same rule as above.

After your first haircut the current month cannot be cancelled and runs to its end. You are of course free not to buy another.

We may cancel a package and refund the unused part of it if it is being misused, or if a voucher is being used by someone other than the person it was issued to.

Tell us if we cannot give you the cuts your package covers for reasons on our side, for instance when no barber is available to you for a sustained period. In that case we will refund you fairly for the part of the month you could not use, even if you have already had a cut.

This is the one case where a used month can still be partly refunded, because the reason it went unused is ours and not yours.

Our barbers are people at work. A barber may refuse or stop a cut if they are treated abusively or if they are being asked to work somewhere unsafe, and we may end a package without refund where that happens.

To run your package we keep your name, your WhatsApp number, the town you gave us, and a record of your vouchers and the cuts taken against them. We use it to deliver vouchers, to let a barber confirm a voucher at the chair, and to pay barbers correctly.

We do not sell your details. We share them with a barber only so far as they need them to serve you. Ask us and we will tell you what we hold on you, or remove it where we are not required to keep it.

Barbers in our network are independent and are responsible for their own work. If you are unhappy with a cut, tell us and we will take it up with the barber and put it right where we reasonably can.

Nothing in these terms takes away rights you have under Namibian consumer law.

We may update these terms. The date at the top shows when they last changed. A change never applies backwards to a package you have already paid for.

For anything here, including a refund or a cancellation, message us on WhatsApp the same way you bought your package, or reach us through our Facebook, Instagram or TikTok.

These terms are governed by the laws of Namibia.